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TERMS & CONDITIONS

1. Age Verification:

1.1 We will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this. Saxtys Wines reserves the right not to accept any order.  

1.2 Saxtys Wines operates a Challenge 25 policy.  Our couriers shall require proof of age prior to alcoholic goods being handed over.  If you or the person receiving your delivery are lucky enough to appear to be under 25, you will need to produce valid ID to accept your order or it will be withheld and a refund issued.  The only acceptable proof of identity shall be a photographic driver’s licence, a passport or an Identity Card containing the PASS Hologram. 

2. Payment:

2.1 We accept Debit Card and Credit Card transactions through HSBC. The Cards we accept are Mastercard / Visa / Visa Delta / Visa Electron / Solo / Switch / Maestro. The goods will not be delivered until the customer’s funds that have been paid to Saxtys Wines have cleared in full.  We also accept Paypal payments.  We do ask that all orders are placed through the site to ensure that cards are subject to full security checks offering our consumers and us peace of mind. 

2.2 Please be aware when refunds are issued, it may take several days to reappear in your account.  This is completely out of our hands. 

3. The Order Process

3.1 We reserve the right to cancel an order up to the point of delivery and we are under no obligation to give a reason.

3.2 The processing of a payment and acknowledgement of an order does not constitute a legally binding contract and if we are unable to fulfil an order we will offer you alternative options or a full refund as appropriate. We are not obliged to compensate you in any way for being unable to fulfil your order.

3.3 By completing and submitting the electronic “Place Order” form (during the 'checkout process') you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.  Neither submitting the electronic “Place Order” form or completing the checkout process constitutes our acceptance of your order. The order is deemed as accepted and the contract entered into at the point the goods are delivered and signed for.

3.4 Once you have placed your order, confirmation will be sent to you via e-mail, complete with your Transaction and Order Reference Numbers.  If you wish to track your delivery, please provide a mobile number.

3.5  If you wish to Cancel your order, you entitled to do so at any time after the order has been placed and within 14 working days of receiving your goods. The cancellation period ends on the expiry of the period of 14 working days beginning with the day after the day on which you received the goods.  Delivery and collection charges are not refundable and will be deducted from the balance to be returned which we will notify you of on receipt of your return request. 

4. Pricing and Descriptions of Goods

4.1 Saxtys Wines cannot be held responsible for pricing or description errors due to software mal-function, or human error. Unfortunately mistakes and technical errors do occur from time to time.

4.2 While we make every effort to ensure that prices on our website are correct, occasionally, errors do occur. If an error becomes apparent after you have placed your order, we will either contact you and offer to complete the order at the correct price or cancel your order.  We are not obliged to fulfil your order at the incorrect price.  We reserve the right to alter the prices stated on this website at any time.

4.3 All goods are offered subject to availability. We cannot guarantee the availability of specific vintages and alternative vintages may be sent out as a replacement without notice. We will always try to ensure that wines are of the vintages quoted on our list, however if one vintage becomes exhausted, the next available vintage will replace it. We cannot guarantee correct ABV levels on some wines which also change Vintage to Vintage.

4.4 All products are offered subject to availability.  Unfortunately some products do go out of stock between placing an order and it being prepared for delivery.  In the event that a product is unavailable, we shall contact you to arrange replacement of the same value at no extra cost, or make alternative arrangements that are acceptable to you, or issue a full refund as appropriate. All details will be confirmed before dispatching the goods.   Please note, if you have not provided us with the correct telephone or email details, it may take us longer to contact you or not be able to contact you at all.  Please check the details of your order carefully.

4.5 Photographs of bottles and labels are for illustrative purposes only. Packaging changes occur frequently and photographs are not always updated.

4.6 Please check your order confirmation and notify us immediately of any discrepancies in the order or customer details. 

Discount Codes: We reserve the right to pull any discount at any time. Our six bottle case discount and 5% off discount code does not apply to Champagne, Fine & Rare and Case Deal Wines. 

5. Delivery:

We offer a range of delivery options including store pickup. Please see our Delivery & Returns page for full details.

 

7. Credit Card Security:

7.1 All credit card transactions processed from this site use 128-bit encryption to create a safe and secure shopping experience for you. Once you reach the order process, you will notice a padlock appear at the bottom of your browser window. Also, the address at the top will change to begin with https://www instead of http://www. Both are signs you are entering a secure site.

7.2 We take card fraud extremely seriously and use checking procedures that may be more stringent than other sites. As such, if we believe there is a small possibility of a transaction being fraudulent, we do reserve the right to make extra checks as we feel necessary which may delay your order or we may withhold an order entirely in which case a full refund will be issued back to the method of payment used and goods will not be sent out.  We apologise for any inconvenience or offence this may cause, but as a small independent business selling high value goods, we do reserve the right to not only protect our own property but potentially that of others by ensuring potentially fraudulent transactions are not processed.

8. Privacy Policy:

We will collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information about our customers to any outside party. We will not trade, resell, sell or redistribute information that you provide to us to any other companies, organisations or individuals. We may send you promotional emails about our products and services on occasion, you may unsubscribe from this at any time.  Please visit our Privacy Page for full details.

9. Returns Policy:

Please view our full returns information here Delivery & Returns

10. Claims & Queries:

All goods must be examined and we must be notified of any breakages immediately and within two days of delivery at the latest. Please contact us straight away if you have any problems or enquiries.  Should you have a query regarding your order, please phone or email us on 01432 357872 or sales@saxtyswines.co.uk

11. Complaints:

Any complaints in respect of quality or service will be dealt with as soon as possible by a member of our team. In the event of complaint please e-mail sales@saxtyswines.co.uk giving as much detail as you can. Please note we are a small team and emails may not always be responded to straight away. Please bear with us and we will do our best to help.

12. Unlawful or Prohibited Use:

12.1 You shall not use this site for any purpose that is unlawful or by any means prohibited under these terms and conditions. You shall not use this site in any manner which may harm Saxtys Wines, Saxtys or any other parties or adversely affect the site functionally or its use by others.

12.2 You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

12.3 As stated above, we will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this.

13. Trademarks:

All trademarks that appear on this site are the property of their respective owners.

14. Website Terms of Use:

14.1 All the information on this site is intended for guidance only. The website is regularly updated; however products and prices are subject to change without prior notice.

14.2 We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time.

14.3 By clicking the 'Place Order' button you agree to these terms and conditions.

Contact Us
Saxtys Wines Ltd
39 Widemarsh Street
Hereford
Herefordshire
HR4 9EA
UK
Tel: 01432 357872
Email: sales@saxtyswines.co.uk