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COOKIE POLICY

Our website was created using the Shopify platform.

What are cookies?

A cookie is a small amount of information that’s downloaded to your computer or device when you visit certain websites. We use a number of different cookies on our website, including strictly necessary, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. Read more about how we use the data collected through these technologies, in our Privacy Policy.

What cookies do we use and why?

Some cookies are necessary to allow you to browse our website, use its features, and access secure areas. The use of these cookies is essential for the website to work. For example, we use user-input cookies for the duration of a session to keep track of a user’s input when filling in forms that span several pages.

We also use functional cookies to remember choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences. For example, authentication cookies are functional cookies that are used for the duration of a session (or persistent, if you agree to the “remember me” function) to allow users to authenticate themselves on subsequent visits or to gain access to authorized content across pages. The functional cookies we use include:

  • User-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing the security of the service.
  • Multimedia content player session cookies (flash cookies) are used for the duration of a session to store technical data needed to play back video or audio content (e.g. image quality, network link speed, and buffering parameters).
  • Load balancing session cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.
  • User interface customization persistent cookies are used to store a user’s preference regarding a service across web pages.

We are dedicated to user experience and we use many tools to help us improve our website and our commerce platform. To this end, we use reporting and analytics cookies to collect information about how you use our website or our merchants storefronts, and how often. These cookies only gather information for statistical purposes and only use pseudonymous cookie identifiers that do not directly identify you. The performance cookies we use include:

  • First party analytics cookies - We use these cookies to estimate the number of unique visitors, to improve our websites and our merchants’ websites, and to detect the most searched for words in search engines that lead to a webpage. These cookies are not used to target you with online marketing. We use these cookies to learn how our websites and our merchants’ websites are performing and make relevant improvements to improve your browsing experience.
  • Third party analytics cookies - We also use Google Analytics and other third-party analytics providers listed below to help measure how users interact with our website content. These cookies “remember” what our users have done on previous pages and how they’ve interacted with the website.
  • Advertising cookies - Used on our website to tailor marketing to you and your interests and provide you with a more personalised service in the future. These cookies remember that you visited our website and we may share this information with third-parties, such as advertisers. Although these cookies can track your device’s visits to our website and other sites, they typically cannot personally identify you. Without these cookies, the advertisements that you see may be less relevant and interesting to you. We do not set advertising cookies through our merchants’ storefronts ourselves, though merchants may choose to do so independently.

Finally, Social and Content cookies are placed by many social media plugins (for example the Facebook ’like’ button), and other tools meant to provide or improve the content on a website (for example services that allow the playing of video files, or that create comments sections). We integrate these modules into our platform to improve the experience of browsing and interacting with our websites. Please note that some of these third party services place cookies that are also used for things like behavioural advertising, analytics, and/or market research.

How long will cookies remain on my computer or mobile device?

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. See the section below on how to control cookies for more information on removing them before they expire.

How to control cookies?

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Last updated: March 2021

Contact Us
Saxtys Wines Ltd
39 Widemarsh Street
Hereford
Herefordshire
HR4 9EA
UK

Tel: 01432 357872
Email: sales@saxtyswines.co.uk

NON UK SHIPPING 

Due to the current issues with borders we have no choice but to suspend our European road services to continental Europe and the Republic of Ireland with immediate effect.

When?

Orders received by 2pm on a weekday will be dispatched the same day subject to stock availability. Standard delivery time frame is 24-72 hours - again, provided that the item is in stock and depending on your delivery service selection. 

Please be aware that we do not dispatch orders on weekends or bank holidays and our couriers do not deliver on Sundays or Bank Holidays. All orders received after 2pm on Friday will be processed on the following Monday or next working day during bank holidays.  

Due to the large number of products that we sell we do sometimes find a product to be out of stock which means we will need to reorder from our suppliers. In this instance some orders may take 3-7 days to fulfill. In most cases we can obtain further stock within 3 working days, provided the stock is available to us in the UK. Should our supplier be unable to resupply us we will notify you and offer an alternative or refund / partial refund. 

If your order is urgent, especially if it is for a specific event or date then please do let us know via a note in the comments section on your order and please specify the date required.  We would also recommend selecting one of our Premium Timed delivery windows.

Delivery

2 - 3 working days - £5.95 per order

Next Working Day - £ 7.95 per order

Saturday Delivery - £10.95 per order

*Please note: The cut-off time for all Next Day Delivery orders is 2pm on the day of purchase.

Who?

We use DPD Local as our main courier, who are trusted and well-established Nationwide. They are well managed and operate extremely reliably, priding themselves on their customer service.  They operate using local permanent staff rather than agency drivers and take a personal approach to their deliveries.  They also use the latest in tracking technology to ensure you have maximum control over the delivery of your parcel.  

By providing us with your email address and mobile phone number, DPD Local will email you the night before delivery to confirm that they have your order and will be delivering it to your requested address. On the morning of your delivery, they will text you with a 2-hour time slot for delivery and give the option to change delivery day, location or where to leave the parcel by replying to the text. 

In addition to this, we also use Royal Mail tracked services - which provide an extremely reliable, safe and secure service for deliveries nationwide.

Please remember, Couriers are the link between you and us and we do not own that link, nor can we directly control what happens within it. If a problem does arise, we will do our very best to address those problems for you where we can and we regularly review the service we are getting from our trusted partners and follow up issues where appropriate. 

How?

Goods may only be signed for by persons over the age of 18.  Our couriers may ask for ID if you appear to be under 18 and may refuse to deliver if suitable ID cannot be provided.

You can choose to have your order delivered to an address other than your billing address, such as your place of work or to a friend or relative. Simply add an alternative shipping address when placing your order.

If you are sending a gift, you can add a gift card to your order at no extra cost, please ensure you tell us in the notes at checkout.  We will not put in any kind of invoice paperwork with gifts, this will come directly to your email.

If no one is available to meet the courier, the courier will leave a card to say they have been. Alternatively, you may authorize the courier to leave the order in a certain place. There is a delivery notes section in the shopping checkout where delivery instructions can be left should you or the parcel recipient be out.

You can check your order’s progress specifically by using the tracking number provided on the 'Order Shipped' email you will receive. Once your order has been dispatched from our warehouse we will send you a Dispatch Email with a tracking link so you can follow its journey.


Contact Us
Saxtys Wines Ltd
39 Widemarsh Street
Hereford
Herefordshire
HR4 9EA
UK

Tel: 01432 357872
Email: sales@saxtyswines.co.uk

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