Delivery & Shipping Policy

OFFSHORE TWO DAY
BT	1-94
GY	1-9
JE	1-4
OFFSHORE TWO DAY ONLY
IM	1-9	99
PO	30-41
SCOTTISH HIGHLANDS TWO DAY ONLY
AB	30-38	41-42	44-56
FK	17-19
G	83
IV	1-28	30-39	52-54	63
KW	1-14
PA	21-33	34-40
PH	15-17	18-26	30	31-41	49-50
SCOTTISH ISLANDS 3-4 DAYS SAILING DEPENDENT
HS	1-9
IV	40-51	55-56
KA	27-28
KW	15-17
PA	20	41-49	60-78
PH	42-44
ZE	1-3

 

Keeping you informed:

At the point of purchase, you will receive four essential emails for your order. The first email will confirm your order, providing details of the items purchased. The second email will notify you once your order has been shipped, including relevant tracking information.

A third email will confirm the scheduled delivery date, and a final email will be sent upon successful delivery. These emails aim to keep you informed at every stage of your purchase journey.

DPD SHIP TO SHOP

Too busy to wait in? Send your order somewhere that works for you.

Not everyone can be at home when a delivery arrives.

That is why we offer DPD Ship to Shop, giving you the option to have your order delivered to a convenient DPD Pickup location instead.

It is a simple way to fit your Secret Bottle Shop order around your day, rather than arranging your day around a delivery.

PICK IT UP WHEN IT SUITS YOU

Choose a participating DPD Pickup location that works for you at checkout.

This can be particularly useful if you:

• Work during normal delivery hours
• Commute and pass a convenient Pickup location
• Are out during the day
• Do not want to wait at home for a delivery
• Simply prefer collecting parcels around your own schedule

DPD's Pickup network provides a range of convenient collection locations across the UK.

HOW IT WORKS

1. Choose Ship to Shop

Select the DPD Ship to Shop option at checkout, where available.

2. Choose your Pickup location

Select a convenient participating DPD Pickup location from the options available.

3. We dispatch your order

We carefully pack your order and hand it to DPD for delivery to your chosen Pickup location.

4. Collect your order

DPD will notify you when your order is ready for collection.

You then have 7 days to collect your parcel.

PLEASE REMEMBER TO COLLECT YOUR ORDER

Your parcel must be collected from the DPD Pickup location within 7 days.

If your parcel is not collected within this period, it will be returned to Secret Bottle Shop.

Where permitted by law, the original delivery charge will not be refunded when an order is returned to us because it was not collected.

If you would like the order sent out again, a new delivery charge will apply.

A SMARTER OPTION FOR BUSY LIVES

Your time is valuable.

If you are working all day, commuting, travelling between appointments or simply rarely at home, there is no need to plan your day around a parcel.

Ship to Shop gives you another option.

Send your order somewhere convenient, then collect it when it fits around your plans.

No waiting at home. No rearranging your day around a delivery. Just choose a location that works for you and collect when you are ready.

ALCOHOL DELIVERY

Someone aged 18 or over must receive your order

All orders containing alcohol must be received by someone aged 18 or over.

The person receiving the order may be asked to provide valid proof of age before the parcel can be handed over.

A signature may also be required.

We cannot leave alcohol parcels unattended, with a neighbour or in a safe place.

Please make sure someone aged 18 or over is available to receive your order.

For Ship to Shop orders, the person collecting the parcel must also be aged 18 or over and provide valid proof of age if requested.

PLEASE PROVIDE A VALID MOBILE NUMBER

A valid mobile telephone number is required when placing an order.

Your mobile number allows the courier to send delivery notifications and helps them contact you if there is a problem with your delivery.

Please make sure the number provided at checkout is correct and accessible.

We cannot accept responsibility for delivery issues caused by incorrect or incomplete contact details.

WHEN WILL MY ORDER BE DISPATCHED?

Orders placed before 2pm on a working day are normally dispatched the same day, subject to stock availability.

Working days are Monday to Friday, excluding UK bank holidays.

Orders placed after 2pm are processed on the next working day.

Orders placed after 2pm on Friday are normally processed on Monday, excluding bank holidays.

During exceptionally busy periods, including Christmas and promotional events, dispatch may take longer.

TRACKING YOUR ORDER

We will keep you updated throughout the delivery process.

You will normally receive:

Order confirmation
Confirmation that we have received your order.

Dispatch confirmation
Confirmation that your order has left us, including tracking information where available.

Delivery notification
A message from the courier with your delivery information.

Delivery confirmation
Confirmation once your order has been delivered.

DPD also provides live tracking and delivery updates for applicable services.

DELIVERY ATTEMPTS

For home deliveries, the courier will normally make two delivery attempts.

If your order cannot be delivered after the available delivery attempts, it may be returned to Secret Bottle Shop.

If a parcel is returned because it could not be delivered, the original delivery charge will not be refunded where permitted by law.

If you ask us to send the order again, a new delivery charge will apply.

DELIVERY ADDRESSES & RESTRICTIONS

We deliver throughout mainland UK, with some locations subject to additional charges, longer delivery times or service restrictions.

Additional restrictions may apply to:

• Scottish Highlands and Islands
• Isle of Man
• Isle of Scilly
• Channel Islands
• Northern Ireland
• Other offshore or remote locations

Next Working Day and Saturday services are not available to every postcode.

The delivery services available for your address, together with any applicable charges, will be shown at checkout.

If your address is outside our standard delivery area, please contact us before ordering and we will confirm what options are available.

CLICK & COLLECT

Prefer to collect your order from us?

Choose Click & Collect at checkout for free collection from:

Secret Bottle Shop
39 Widemarsh Street
Hereford
HR4 9EA

We will notify you when your order is ready to collect.

Please bring your order reference and valid identification when collecting.

Because we sell alcohol, the person collecting the order must be aged 18 or over and may be asked to provide proof of age.

DELIVERY DELAYS

We work hard to dispatch orders promptly, but once your parcel has been handed to the courier, delays can occasionally occur.

Delivery times are estimates unless a specific delivery guarantee has been expressly stated for the service selected.

We cannot accept responsibility for delays caused by circumstances outside our reasonable control, including severe weather, transport disruption, operational issues or other events affecting the courier network.

If your parcel appears to be delayed, please contact us and we will investigate this with the courier.

DAMAGED OR BROKEN ORDERS

We take care when packing every order, but bottles can occasionally be damaged during transit.

If your order arrives damaged or broken, please contact us as soon as possible.

Where possible, please provide photographs of the damaged packaging and bottles.

Please do not dispose of damaged goods or packaging until we have advised you what to do.

We will arrange the appropriate resolution in accordance with your statutory rights.

INCORRECT OR MISSING ITEMS

Please check your order when it arrives.

If an item is missing, incorrect or otherwise not what you ordered, contact us as soon as possible.

We may ask for photographs or other information so that we can investigate the issue.

Where an item needs to be returned, the item must be physically posted back to us before a replacement is sent or a refund is processed, unless applicable statutory rights require otherwise.

Please keep proof of postage until your return has been confirmed as received.

RETURNS & CANCELLATIONS

If you change your mind about an online order, you may have a statutory right to cancel and return your goods.

Different rules can apply to personalised products, including engraved bottles, and other products where statutory exceptions apply.

Please see our Delivery & Returns information for full details of cancellations, returns and refunds.

Where a return is required, please contact us before sending anything back so that we can provide the correct return instructions.

PERSONALISED & ENGRAVED ORDERS

Personalised and engraved products are made specifically to your requirements.

For this reason, they may be excluded from statutory cancellation rights where the relevant legal exception applies.

Please check your engraving carefully before placing your order.

If you have a problem with a personalised product, contact us and we will assess the issue.

IMPORTANT INFORMATION

Delivery times are calculated in working days unless otherwise stated.

The delivery service selected at checkout may affect the available delivery date.

Orders containing multiple products may occasionally be dispatched separately.

If your order contains an item that is temporarily unavailable, we may contact you before dispatch.

We reserve the right to use an alternative courier where necessary to fulfil your order.

All alcohol deliveries remain subject to our age verification requirements.

NEED HELP?

If you have a question about delivery, tracking, returns or collection, please contact us.

Secret Bottle Shop
39 Widemarsh Street
Hereford
Herefordshire
HR4 9EA

Telephone: 01432 357872
Email: sales@saxtyswines.co.uk