Delivery & Returns Policy | Secret Bottle Shop | Herefordshire - Secret Bottle Shop
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Damage or Breakages

We take special care to ensure your goods are packed safely and securely, using approved packaging but occasionally and unfortunately, some breakages or damage can occur. 

Any damage to the order that has occurred during transit must be reported to us as soon as possible on receipt of the goods. If there is visible damage on delivery, this must be reported to the courier.

All goods must be examined, and we must be notified of any breakages immediately and within two days of delivery at the latest.  We may ask you to send us photos of the damage before further action is taken.


We guarantee your satisfaction with our products. However, in accordance with the UK Online and Distance Selling Requirements, you are entitled to cancel your order at any time within 14 working days of receiving your goods. The cancellation period ends on the expiry of the period of 14 working days beginning with the day after the day on which you received the goods.

If you wish to cancel an order under these terms, first contact us by email or phone ( / 01432 357872) and we will arrange a collection.

Please return your product unopened in its original state and securely packaged within 14 days of receiving your parcel and a full refund will be issued minus the delivery and collection costs. Shipping and handling charges are NOT refundable unless the goods delivered were incorrect, damaged or faulty. (This does not affect your statutory rights in the event of faulty goods).

More information can be found at: 

If you wish to return items for any other reasons, these cases can be reviewed on an individual basis, so please email or call to discuss.  If you have a bulk order for an event and wish to return unused stock we reserve the right to charge a 20% restocking fee.

Please note: If you choose to send an item yourself and not via our courier collection service we recommend using appropriate services to cover the value of your product in case of any damage incurred during the returns process.

Unwanted items that arrive back to us damaged that have not been transported using our approved courier collection or drop off service will not be refunded.

Contact Us
Saxtys Wines Ltd
39 Widemarsh Street

Tel: 01432 357872